Williams Ridout respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it and how we use it.

Who we are

Williams Ridout is a bespoke joinery and furniture business based in London.
For the purposes of UK data protection law, Williams Ridout is responsible for the personal information we collect and use through this website and in the course of our business.
If you have any questions about this policy or how we use your personal information, please contact us at:

Email: contact@williamsridout.com


Information we collect

We may collect personal information when you contact us through our website, by email, telephone or through another form of correspondence.
This may include:
 

• your name;

• email address;

• telephone number;

• address or project location;

• information you provide about a potential or existing project; and

• any other information you choose to provide when communicating with us.
   

When you visit our website, certain technical information may also be collected automatically. This can include your IP address, browser and device information, referring website, pages visited and the date and time of your visit.


How we use your information

We use personal information where necessary to:
 

• respond to enquiries;

• discuss, quote for and manage potential projects;

• provide our design, manufacturing, installation and related services;

• communicate with clients, suppliers and other people involved in a project;

• maintain appropriate business and financial records;

• operate, maintain and improve our website; and

• protect our website and business from misuse or security threats.
   

We only use personal information where we have a lawful basis to do so. Depending on the circumstances, this will usually be because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate business interest in responding to enquiries and operating our business effectively.
Where we rely on consent, you can withdraw that consent at any time.


Cookies and website analytics

Our website uses cookies and similar technologies. Some are necessary for the website to operate correctly, while others may help us understand how visitors use the site and improve its performance.
Where required, non-essential cookies will only be used with your consent. You can accept or reject these through the cookie controls provided on the website and can change your preferences at any time.
You can also control or delete cookies through your browser settings, although disabling some cookies may affect how the website functions.


How we share information

We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services. These may include website and IT service providers, professional advisers, accountants, contractors, suppliers and trades involved in delivering a project.
Our website is hosted using Wix, which may process information collected through the website on our behalf.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.


International transfers

Some of the service providers we use may process or store information outside the UK. Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable data protection law.


How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and business requirements.
The length of time will depend on the nature of the information and our relationship with you. Project and financial records may need to be retained for longer periods where required for contractual, tax, accounting or legal purposes.
Information relating to enquiries that do not proceed may be retained for a reasonable period so that we can respond to subsequent correspondence or refer back to previous discussions.


Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.


Your rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:
 

• request access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your personal information in certain circumstances;

• ask us to restrict how we use your information;

• object to certain uses of your information;

• request the transfer of certain information; and

• withdraw consent where we rely on consent to use your information.
   

To exercise any of these rights, please contact us using the details above.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.


Links to other websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of those websites, and you should review their privacy information separately.


Changes to this policy

We may update this privacy policy from time to time to reflect changes to our website, services or legal requirements. The latest version will always be available on this website.

Last updated: September 2026